30-Minute Arborist Review intake and booking
Answers entered in the guided intake remain in your browser until you proceed to choose an appointment and secure payment. When you continue to booking, Tree Collective stores the contact details, property address, question, selected format, and appointment time needed to provide the service and maintain the booking.
Do not submit payment-card details, access codes, medical information, or information unrelated to the property question. The service is not intended for urgent or emergency tree-risk situations.
Payment and calendar providers
Stripe securely collects and processes payment information. Tree Collective receives payment status and transaction references but does not receive or store your complete card number through this website. Google Calendar receives the appointment details needed to create the calendar event, send an invitation, and create a Google Meet link when that format is selected.
Stripe and Google handle information under their own privacy terms. The website hosting and database providers process the intake and booking record so the service can operate securely.
When you contact us directly
If you email or call Tree Collective, we receive the contact details and information you choose to provide. We use that information to respond, understand the potential work, arrange a conversation, and maintain ordinary business records.
Please share only the information needed for your inquiry. A professional engagement begins only after the scope and terms are confirmed in writing.
Technical information
Website hosting and security providers may process technical data needed to deliver and protect the site, such as an IP address, browser type, request time, and security logs. Tree Collective does not use advertising cookies and does not sell personal information.
The ordinance finder does not save entered addresses, coordinates, or device locations. When an ordinance guide is opened, the site records only the guide identifier, calendar date, and an aggregate count. This helps Tree Collective understand which ordinance guides are being used without creating a visitor profile or retaining the property searched.
Retention and sharing
Direct communications may be retained as reasonably needed to respond, provide services, keep business records, meet legal obligations, or resolve a dispute. Information may be shared with service providers that support communications or website operations, when required by law, or when you direct us to share it.
Your choices
You may ask what contact information Tree Collective has about you, request a correction, or ask that it be deleted when no legal or business requirement calls for continued retention. Email arborist@tcarbor.com with the subject “Privacy request.”
This notice will be updated if live text-chat transcripts, file uploads, analytics, marketing tools, or additional data practices are added.
